We are here to help

idyn offers support in several ways. If you need help with any of our other products, select your preferred option below.


You can reach our support team by phone via: +31 85 111 00 27.


Send an email to with a clear description of your issue.

Freshdesk, our online ticket system

Click on any of the products below to go to our online ticket system:

Object Manager Advanced
ConnectIT / ConnectIT 365
NAVcommerce / Commerce 365
ShipIT / ShipIT 365



Don't worry if you don't have an account yet, you can create one on the next page.


Response times & Service level agreements

Without an SLA, our response time is two business days. If you need a different type of support or SLA, please contact your idyn account manager.


Teamviewer Quick Support

When you want to share your screen with a support employee, please start by clicking on the Teamviewer icon below.