ConnectIT 365 faqs

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Can ConnectIT 365 handle large volumes of data?

Yes, ConnectIT 365 is designed to handle large volumes of data efficiently. It utilizes optimized processes and data transfer methods to ensure smooth and reliable performance, even with significant data loads.

At the export side ConnectIT 365 can handle real-time synchronization. At the import side when using Rest-endpoint will also be handled real-time.

For other import methods ConnectIT 365 primarily focuses on scheduled data and batch processing.

Yes, ConnectIT 365 is compatible with both standard functionality, add-ons and customizations in Microsoft Dynamics Business Central. It can seamlessly integrate with modified tables, fields, and extensions, allowing you to incorporate your unique business processes into the data exchanges.

Yes, ConnectIT 365 offers robust data transformation capabilities. You can define rules and mappings to convert and manipulate data between different systems, ensuring seamless integration and compatibility.

ConnectIT 365 includes comprehensive error-handling mechanisms. It logs errors and exceptions during data exchanges and provides detailed error messages for easy troubleshooting. Additionally, you can set up email notifications to be alerted when errors occur, ensuring prompt attention to any integration issues.

ConnectIT 365 is designed to be compatible with the latest versions of Microsoft Dynamics Business Central. The solution is regularly updated to ensure seamless integration.

If you install ConnectIT 365 via AppSource, you will automatically receive a license key via email. At first this key will function as a trial key. After purchasing a license this key will be converted to a normal license key.If you are installing ConnectIT 365 in an on-premises environment, please contact sales@idyn.nl to obtain a new key. Please do not use the same key in multiple installations. The interface count is connected to the license key.

There no server counts or user counts involved. ConnectIT 365 is only licensed per interface. Interfaces are purchased in bundles of 3. Bundles are available up to 12 interfaces. Above 12 one can purchase an unlimited license.

Each data stream, inbound or outbound, requires one ConnectIT 365 interface definition. So, if your sales order exchange with a customer consists of one data stream that is requesting new orders, and one which is sending an acknowledgement back to that source system. That integration is made up out of 2 interfaces in total.

The total count of all active definitions within the license, minus one, is what is used to validate your license. Why minus one? That is because every customer gets one interface definition for free. Please note that if the license is used in a sandbox, the active definitions in a sandbox will also be included in the total count.

All users that need to work with ConnectIT 365 need to be assigned the ConnectIT 365 permission set.

If you want to use table monitoring (I.E. export every item or sales order directly after it was created), then all users working with these tables should be assigned this permission set. Or as an administrator you could choose to manually assign access to the specific ConnectIT 365 objects.

Yes. If you haven’t installed them when using the initial setup wizard, then you can re-run the wizard from the ConnectIT Manager home screen. Or search for “ConnectIT Setup Wizard”. On step 3, choose the type of examples you want to install. Example interfaces are by default marked as inactive and therefore do not count as definitions during license checks.
The examples contain definitions for importing and exporting items, customers, vendors, sales price and G/L entries.

Please double check whether you are using the right key. Rule out any copy/paste mistakes. Sometimes copying a key from your email client adds a space to the end of the key.

If the license key status still shows invalid, then please contact sales@idyn.nl.

Please note that if the license is used in a sandbox, the active definitions in a sandbox will also be included in the total count. To many active definitions will result in a license message and not able to import/ export anything.

This could occur in a multi-company setup. When using ConnectIT 365, the user that executes a definition needs to have permission on the following 3 tables, in all companies.

11148589 IDYC Setup
11148590 IDYC Export Definition Header
11148599 IDYC Import Definition Header

Update to the latest version and/ or disable API logging .

Visit our Solution Center at https://www.idyn.nl/support/ for product explainer videos, installation videos, documentation and FAQs.

If you have support questions or need direct assistance, please go to our support portal at https://idyn.atlassian.net/servicedesk/customer/portals.