idyn offers support in several ways. Select your preferred option below if you need help with any of our other products.

Manuals, the first step to finding most solutions regarding our integrations

Our manuals contain the latest info regarding our Business Central integration solutions.

ShipIT 365 (nShift Transsmart, nShift Ship (DeliveryHub) and Sendcloud)
Direct Banking (Ponto & CoBase integrations)
ConnectIT 365
ApproveIT 365
Commerce 365 for Magento
DINO by idyn

For our NAV solutions

ShipIT for NAV
ConnectIT for NAV
Object Manager Advanced

Freshdesk, our online ticket system

Click on any of the products below to go to our online ticket system:

Object Manager Advanced
ConnectIT / ConnectIT 365
NAVcommerce / Commerce 365
ShipIT / ShipIT 365 (including Sendcloud)
Direct Banking
ApproveIT 365

Don’t worry if you don’t have an account yet, you can create one on the next page.


Send an email to with a clear description of your issue.


You can reach our support team by phone at: +31 85 111 00 27.

Response times Service level agreements

Without an SLA, our response time is two business days. If you need a different type of support or SLA, please contact your idyn account manager.

End User License Agreement

Find the idyn End User License Agreement (EULA) here.

Privacy Statement

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Website and email disclaimer

Find the idyn website and email disclaimer here.

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