Support

idyn offers support in several ways. Select your preferred option below if you need help with any of our other products.

Freshdesk, our online ticket system

Click on any of the products below to go to our online ticket system:

Object Manager Advanced
ConnectIT / ConnectIT 365
NAVcommerce / Commerce 365
ShipIT / ShipIT 365
Direct Banking
Sendcloud

Don’t worry if you don’t have an account yet, you can create one on the next page.

Email

Send an email to support@idyn.nl with a clear description of your issue.

Telephone

You can reach our support team by phone at: +31 85 111 00 27.

Response times Service level agreements

Without an SLA, our response time is two business days. If you need a different type of support or SLA, please contact your idyn account manager.

Teamviewer Quick Support

When you want to share your screen with a support employee, please start by clicking on the Teamviewer icon below.

End User License Agreement

Find the idyn End User License Agreement (EULA) here.

Privacy Statement

Find the idyn Privacy statement here.

Website and email disclaimer

Find the idyn website and email disclaimer here.