nShift Returns is the complete return management solution for Microsoft Dynamics 365 Business Central and e-commerce environments. It helps organizations simplify and automate the entire returns process — from customer self-service returns and exchanges to warehouse handling, refund automation, and return analytics. With branded return portals, flexible return methods, and seamless ERP integrations, nShift Returns improves customer satisfaction while reducing operational costs and manual work.
Customer-friendly return experiences in nShift return portal
Branded self-service return portal
Offer customers a fully branded and mobile-friendly return experience where they can register returns, exchanges, or claims independently without contacting customer service.
Multi-language & multi-market support
Configure country-specific return portals with localized languages, currencies, and return policies for international operations.
Flexible return methods
Support multiple return options including parcel shops, lockers, courier pickups, mail returns, and in-store returns.
QR-code & label-less returns
Enable paperless returns using QR codes and label-free workflows for a smoother customer experience.
Parcel shop & store locator
Allow customers to easily select nearby parcel points or stores with integrated location, distance, and opening-hour visibility.
Returns automation & workflow management in Business Central
Automated refund processing
Automatically trigger receivals or credit notes in Business Central with the nShift Returns app.
Exchange workflows
Support automated exchanges for sizes, colors, or alternative products while validating stock availability, VAT handling, and discounts.
Return approvals & claims handling
Configure approval rules for specific return scenarios such as damaged goods, reduced refunds, expensive products, or international returns requiring manual validation.
Real-time return visibility
Track the complete return journey from customer registration to warehouse receipt and restocking in Business Central
Warehouse & operational efficiency
Warehouse scan functionality
Warehouse teams can scan return labels and instantly access item-level return information directly within the nShift Returns administration environment. Works seamless with nShift shipping app to create transport orders from a return.
Return overview dashboard
Centralized dashboards provide visibility into all returns, statuses, shipment tracking, and processing activities all in Business Central.
Order management overview
Customer orders can be filtered and managed centrally, allowing users to initiate returns, exchanges, or claims directly from the return order overview.
Faster restocking processes
Improve inventory turnaround by accelerating return inspection and restocking workflows.
Integration & platform capabilities
Seamless Business Central integration
nShift Returns integrates with Microsoft Dynamics 365 Business Central and works alongside solutions such as ShipIT 365.
E-commerce platform integrations
The nShift Returns portal supports integrations with platforms including Shopify, Magento, WooCommerce, and custom commerce environments.
Carrier integrations
Connect to more than 1,000 carriers for labels, QR-code returns, parcel shop selection, and shipment tracking.
Central administration portal
Manage return configurations from one centralized administration environment.
Benefits for users and organizations
User benefits
• Faster and easier return experiences
• Reduced customer service dependency
• Automated refunds and exchanges
• Improved transparency during the return process
• Flexible return methods across channels
Company benefits
• Lower operational and return handling costs
• Faster warehouse and refund processing
• Improved customer satisfaction and loyalty
• Better inventory and restocking management
• Actionable return insights to reduce future returns
• Fully scalable international return management solution
