Returns are a crucial part of today’s ecommerce operations. Solutions like nShift Returns have set the standard for efficient, customer-friendly return flows. With this app there is a full integration possible with the nShift Returns portal, where it is possible to handle all your returns from different environments in one place. Customers can request a return, from where the customer service can handle the request and provide return instructions and labels.
nShift Returns is an extension to the ShipIT 365 app. With ShipIT 365, you can book your shipments directly from Business Central and print shipping labels. Through the services of nShift, you have direct access to 3,000 carriers.
Turn webshop returns into operational insight
Manage the complete return lifecycle in Business Central, from Sales Return Order creation and return authorization to warehouse receipt, credit processing, and Item Ledger Entry posting, using return insights to improve product quality and protect margins.
Business Central user benefits
- Reduced workload for customer service through automation
- Lower operational costs by minimizing manual data entry
- Improved return insights, enabling better decision‑making
- Enhanced warehouse planning thanks to predictable return flows
- Better end‑customer experience through faster, more accurate processing
nShift Returns starts at €xx.00 / £xx.00 / $xx.00 per month.
Why nShift Returns for Business Central?
- Full nShift Returns integration for ecommerce in BC
Import approved return orders from your webshop to automate your return workflow from the nShift Returns portal to BC, use standard return reasons, status tracking and follow-up actions such as refunds, replacements, or credit notes in BC. - Native Business Central integration, simplifying returns
Unlike generic return platforms, nShift Returns for BC works entirely within Microsoft Business Central. - Faster return handling
Automate return registration, approval, and processing to reduce manual work and shorten lead times.
Why brands choose nShift Returns
15%
of returns now in-store, creating purchase potential
30%
less time spent on returns and WISMR tickets
Fewer
support queries, faster warehouse workflow.
Future enhancements for nShift Returns for webshops
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Automated workflows based on return reasons (e.g. damaged items triggering credit memos or replacement orders)
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Deeper integration with sales orders and invoices
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Intelligent suggestions using Copilot in Business Central for customer and item matching
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Exploration of voucher handling
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Support for multi-company environments with sub-accounts
Trusted by 10.000+ users – Powered by idyn apps for Business Central
Simplifying Returns for Business Central with nShift Returns
How it works for:
Your customers
Access a mobile-friendly portal for easy returns.
Your operations
Manage all return requests in one dashboard and automate refunds.
Your business
Get clear data on why returns happen and use it to fix upstream issues, reducing repeat returns.
Full operational visibility
Gain real-time insight into return volumes, reasons, financial impact, and processing status directly in Business Central.
Flexible for different business models
Suitable for retail, wholesale, distribution, and e-commerce organizations using Business Central.
Designed by idyn for Business Central users
While nShift Returns provides a powerful, carrier-agnostic returns platform, nShift Returns for Business Central focuses on deep native integration with Business Central, delivering the same practical return capabilities.
No data duplication.
No integrations to maintain.
Just efficient returns management all inside Business Central.
One returns process. One system. Simplifying returns.
Elevating 3,500 Businesses Worldwide through Smart Apps
See all your transport options direct in your sales documents (sales quote and sales order).
A transport order is created automatically, you can book your transport and print your shipment labels directly in Business Central.
